Quality of Life Card Scrip: Frequently Asked Questions


Frequently Asked Questions:  Quality of Life Card Scrip: Frequently Asked Questions

 Return to the Quality of Life Card Home Page

 

How do I get a Quality of Life Scrip card to support youth education?

You can obtain a Quality of Life card from many participating schools and youth organizations in your community.  Stores do not have cards and Corporate does not mail individual cards. 

How do I get a UPromise card?

You may fill out the “Request UPromise Card” form or email your name and mailing address to Consumer Affairs at crpcnafs@raleys.com.  Processing may take up to 2 weeks.

How do I register my Quality of Life Card? I don't have a computer so what do I do?

  1. You must Sign Up or Sign In at raleys.com
  2. Click the ‘About Us’ tab
  3. Click ‘Q-Card Scrip Information’
  4. Step 3: ‘Click Here to Activate Your Card’

Here are a few suggestions to assist you in registering your card. The card number is the first 11 digits on the back of the card, starting with the 4, do not include spaces and dashes.  When you create your password, please keep in mind that the password field is limited to 8 characters and will be case sensitive

If you do not have a computer, perhaps a family member or friend could assist you. Also, the public libraries have computers for use, which are free, and of course, Kinko's but there is a charge to use the computer. Your Scrip Coordinator may also be able to register your card.

I've been trying to register my Quality of Life Card but I keep getting a message that my card is invalid. What do I do?

This means your card is not linked to an organization.  Please email your card number along with the organization you wish to support to crpcnafs@raleys.com.

Scrip Coordinators: Please email the beginning and ending card numbers and the organization name/ID number to crpcnafs@raleys.com.  We will gladly link the cards to your organization.

I think I registered my Quality of Life Card but I don't know for sure. I tried to register it again and now I'm getting a message that phone number is already used. What do I do?

Please double-check your password.  The password field is limited to 8 characters and is case sensitive.  If you find your password is longer, please only enter the first 8 characters.   

I can't seem to find where I need to go on your website to select an organization. Where do I go?

The cards are pre-linked to an organization. 

I need to change my organization.  What do I need to do?

  1. Sign In to your Raley’s account
  2. From the Home Page, click ‘About Us’
  3. Select ‘Q-Card Scrip Information’
  4. Enter your card number and password at the Log-In for Our Returning Guests. 
  5. ‘Manage Your Organization’
  6. ‘Search for New Organization’
  7.  Change contribution percentage accordingly
  8. ‘Update Your Percentages’

I lost my Quality of Life Card and I got another one but the system won't allow me to register this new card. How can I register this new card?

You must use a different phone number.  Our system is set up to recognize only one phone number per account.  If you want to keep the same information, we can mail you areplacement card.  Please fill out the “Request Quality of Life Card Replacement” form and mail or fax to:

Mail:Raley’s Family of Fine Foods

Attn: Consumer Affairs

P.O. Box 15618

Sacramento, CA 95852

Fax:916-373-0881

I've forgotten my password and I've changed e-mail address so I can't reset my password. What is my password?

To reset your password, you need to use the email address you registered the card with, even if the email address is no longer valid.  The purpose of the email address is for resetting your password.  Do Not Worry.  The password updates automatically and nothing is sent to your old email address.

I want to take a look at my account but I don't know how to do that. What do I do?

  1. Sign in to your Raley’s account
  2. Choose the ‘About Us’ tab from the Home Page
  3. Select ‘Q-Card Scrip Information’
  4. Enter your card number and password at the Log-In for Our Returning Guests. 

Here is a suggestion to assist you in accessing your account.  The card number is the first 11 digits on the back of the card, starting with the 4, do not include spaces or dashes. 

I need to edit my account.  How do I do that?

  1. Sign In to your Raley’s account
  2. Choose the ‘About Us’ tab from the Home Page
  3. Select ‘Q-Card Scrip Information’
  4. Log In to your Scrip account
  5. Click ‘Change Your Account’

I made several trips to the store last week but when I look at my account online; my account doesn't reflect my purchases. Why not?

Our system typically updates over the weekend. Any purchases you make will not be reflected in your account until the following week.

What percentage of my purchases goes to the organization?

The contributions are calculated on a graduated tiered schedule from 1% to 4% based on each participant's total accumulated monthly purchases. Your purchased are calculated on a monthly basis. Please refer to our Terms and Conditions to review the calculations and qualifying purchases.

How do I enroll my organization in your program?

In order to participate in our program, your organization must have a 501 (c) 3 non-profit status and provide youth education through sports, as well as through the schools and churches.

 

 

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Comments   To add your comments, please log in.

My old card doesn't scan anymore. How do I link a new card; with new bar code, to my old account?

  Comment Number: 4614
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How can we find out how much is raised for our school?

  Comment Number: 4619
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You can check with the scrip coordinator of your school to find out how much the school has earned to date.

  Comment Number: 4620
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Please email us with your card number at solutions@raleys.com and we will research your account. Thank you.

  Comment Number: 4653
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Please email us your card number to solutions@raleys.com and we will be more then happy to research your account. Thanks!

  Comment Number: 4674
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If my organization is in Nevada but I shop at a store in California, will my organization still get credit.

  Comment Number: 4682
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You are no longer able to register cards in bulk for families. We have changed this feature for security purposes and to help us verify accounts. We understand that this is different from what we have done in the past; however, on a go forward basis cards must be registered by the individual. Please call me at (916)373-6590, thank you.

  Comment Number: 4746
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I have been using my card since before last summer, yet the school has no record of any funds being donated. I tried to check my account on this website and it says it can't access my account. I know I registered this card in the beginning, so what happened? The school should have received hundreds of dollars by now!

  Comment Number: 4789
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If I have a card that is linked to a school, can I also use the card for UPromise? Will both organizations get funding?

  Comment Number: 5010
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I'm trying to activate my card and it keeps saying that the card number is not available...I've checked the number a bunch of times and I'm pretty certain I'm typing what is listed on the card. What should I do next?

  Comment Number: 5023
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How can I get a Q card without having to belong to a school? i do not have children but I would like to help out the local school. Can I just get a card sent to me and register it to the local school that I know is a participant?

  Comment Number: 5030
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We don't have a list of participating organizations; however, if you let us know the school/organization of choice, we can let you know if they participate.

  Comment Number: 5078
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Is there a way to check how much $ i've spent since using the Quality Of Life card? I used the card before I registered it, will those purchases still count?

  Comment Number: 5105
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No, unfortunately our Quality of Life Scrip program is only for youth education. It doesn’t include animals. Thank you.

  Comment Number: 5121
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Please feel free to give us a call at 916-373-6590 and we will help you access your account.

  Comment Number: 5138
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Hello, schools can earn between 1-4% of sales based on how many participants are in the program. Our Quality of Life program is free to join and Raley's absorbs all administrative fees, so 100% of the money earned goes directly to your school or organization.

  Comment Number: 5172
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tomcse- we apologize for the frustrating process involved with activating a Q card. We are working on developing a new process. To answer your question, no, entering your Qcard number when you register for an account does not activate the card. You must still visit Raleys.com/qcard and click on the blue link at the top of the page that shows "Activate My Card" when you are logged in.

  Comment Number: 5304
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amcmurty- please email us at Solutions@raleys.com with your card number so that we can look in to this please. Thank you!

  Comment Number: 5308
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Gwandell- the best thing to do is to just change the name of the existing group. There is no way to move cards from an old group to a brand new one. If you wanted to create a new group you would have to hand out all new cards. If you just want to change the name of your group (which we recommend), please send a letter on letterhead explaining the change to: Raley's Family of Fine Stores Attention: Raley's Service Center 500 West Capitol Avenue West Sacramento, CA 95605

  Comment Number: 5323
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I type the correct card number and password, but when I click the button, it just wipes the boxes clean - no error message and I can't get into my account to change organizations. Suggestions?

  Comment Number: 5327
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Will my quality card be connected to the new extra card?

  Comment Number: 5345
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thuglucci- yes! On the 26th, you will be able to add an organization to your Something Extra card as part of our new Extra Credit scrip program. As of that day, you can throw your Qcard away! Until the 26th of September you will have to choose one card to use: quality of life or Something Extra.

  Comment Number: 5350
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Is my Quality of Life card automatically linked to my new Something Extra account? Or do I still need to have the Quality of Life card scanned?

  Comment Number: 5365
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If I have a rewards card now, do I need to still scan my Quality of Life card too or are they linked together?

  Comment Number: 5374
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I am unable to sinc my old card with the new something extra card. Staff is not helpful. What do I do?

  Comment Number: 5505
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