Something Extra Frequently Asked Questions FAQ


Frequently Asked Questions:  Something Extra
FAQ

What's the difference between Something Extra and other retail programs?
Our program is not a two-tiered pricing structure like some of our competitors. You will continue to enjoy the same high quality and value--and the same ad prices--whether you choose to participate in the program or not. Something Extra rewards you for being you--you just keep shopping as you normally would. As a Something Extra Member, you'll get just that, a more personalized shopping experience as well as reward vouchers you can use towards free groceries.

Your magazine is called Something Extra. What's the connection between that and this program?
The connection is you! We know that our customers love the recipes, foodie advice and specials they get in every issue of our Something Extra magazine. We're confident that our customers will also love the savings and service they'll get with Something Extra Rewards program.

Do I need to carry a card?
No. When you shop, you can also use the Loyalty Number you created at enrollment to earn rewards.

How do I get rewards?
There are several ways you can earn rewards. The easiest way is to make sure you use your Something Extra Loyalty Number or Card every time you shop. You will earn one point per every dollar spent. You can also receive Extra points in the connection with the purchase of specified products, attending special events, or by spreading the word about Something Extra to your friends. Rewards also come in the form of additional services on the website such as personalized offers that can be loaded to your account. Check back at the website frequently for more opportunities to earn points.

How do I redeem my points?
You can redeem your earned points by a rewards voucher that is sent to you at the end of every calendar quarter. You must have a minimum balance of 500 points available in your account to be awarded a voucher. Please note that the reward voucher can only be redeemed on in-store purchases of eligible items. If you have a balance of less than 500 points at the time the voucher is issued, you will not receive a rewards voucher, but the earned points will remain available in your account.

Do my points expire?
Yes. Your points will expire if there is no activity within your account for 180 days. (Activity is defined as a change in your points balance.) In advance of this happening, you will be notified by email or through your online account.

Are there certain items that are excluded from earning points?
Yes. Exclusions include: fluid milk and dairy products, lottery tickets, postage stamps, alcohol, tobacco, money orders and other in store services, prepaid cards and gift cards, fuel and fuel services, ecart handling fee, pharmacy items reimbursable by a state or federal government health care program. Eligible items purchased at the Aisle 1 Fuel Station convenience store will earn points.

Can I get cash back for my points?
No. Something Extra Reward Vouchers have no cash value.

My offers don't seem very personalized yet. How come?
To provide you with the utmost personalized offers, we have to first know what you like! The more you shop, the more we can learn about your preferences.

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Comments   To add your comments, please log in.

Where is the Extra Credit option? I still want to support my local organizations like I did with my Quality of Life card.

  Comment Number: 5337
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I really think this is a great offer for your loyal customers and I think you very much.

  Comment Number: 5338
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Extra Credit will be available to add to your Something Extra card on 9/26. Because we sent the invite to our e-coupon users only, this is more of a sneak-preview of the program. The full launch will be on the 26th, and Extra Credit will be available at that time!

  Comment Number: 5339
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Are the cards good at other Raleys/Bel Air stores? The choice of stores that came up didn't include the one I usually shop at, so I had to choose a different one.

  Comment Number: 5340
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Are the offers one-time usage or per shopping trip? Are "Friday Freebies" discontiued? Are "E-coupons" discontinued?

  Comment Number: 5341
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Are you still doing Friday Freebies? Also, how do I tie my Quality of Life card to my Something Extra number?

  Comment Number: 5342
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When you print out the shopping list, the price should be shown.

  Comment Number: 5343
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jhuffman66- we are no longer doing Friday Freebies, as all our online coupons and offers have been transitioned to Something Extra. As far a Quality of Life, currently you can not use scrip with your Something Extra card because we are still in our limited preview stage. But, don't worry, on the 26th you will be able to add an organization to your Something Extra card and toss your Quality of Life card!

  Comment Number: 5344
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My birthday was yesterday; I signed up today. Does that mean I wait an entire year for the birthday special?

  Comment Number: 5348
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Soooooo sad that you are not doing Friday Freebies any more! I loved that program. Will Something Extra offer any "freebie" items at all?

  Comment Number: 5349
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So, this is not really up and running yet? So the current offers that are good trough the 19th are not for real, since it doesn't start till the 26th?

  Comment Number: 5352
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rph- Something Extra is currently up and running. Our new Extra Credit Scrip program is not currently available, but will be on the 26th.

  Comment Number: 5353
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If you have a question that has not been answered please don't hesitate to visit raleys.com/talk . There is a link to chat with our Service Center, as well as a form to email. You can also call us at (800)925-9989.

  Comment Number: 5354
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Do you earn points when you shop at any Raleys/Bel air if it is not your store location?

  Comment Number: 5355
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the reward voucher is not clear - I have surmised that every $1 spent on approved items = 1 point; then 1 point = $0.01 in a quarterly voucher. Is this correct?

  Comment Number: 5358
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Can I only accrue points from the store I chose when I signed up? I do my shopping to two different stores; I hate to think I'll only gain points at one of those stores. Can I add more than one store to my account? Also, is the Something Extra program good at Bel Air stores as well?

  Comment Number: 5360
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Yes, the SE program is good at all Raley's, Bel Air and Nob Hill Foods stores. You can accrue points at any store, but at this time, cannot add more than one store to your account as your "home" or "main" store. Thanks!

  Comment Number: 5361
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cindyann1 - you can accrue points at any Raley's, Bel Air and Nob Hill Foods location.

  Comment Number: 5362
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jhuffman - thank you for your feedback. We think we'll be able to offer you even better options - including freebies - with our Something Extra program that are personalized to the kinds of things you buy.

  Comment Number: 5363
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Please tell your cashiers to wait until the person is done entering their card number before telling the total. You have chosen to implement this program that now takes each person longer at the register, due to having to enter a card number. I used it for the first time this weekend, and the cashier told me my total before I had finished entering my card number, so the total was too high. I already find it irritating to have to enter a number, but even more so when the cashier doesn't wait for it when she could see me punching numbers on the keypad. One of the things I have always loved about Nob Hill versus Safeway is that I didn't have to enter a number or swipe a card to get the best price.

  Comment Number: 5364
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this is a great idea, thank you! I would love to send the offers I selected straight to my phone via email. Did I miss this option or will it be available in the near future?

  Comment Number: 5366
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How can I get additional cards for my family members? They only sent me one. Are there going to be key chain cards avaiable?

  Comment Number: 5368
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I like the ease of use on this program but the offers are so limited. I used to use e-coupons and friday freebies. There were many options with how I would use those. Now I have a few "personalized" offers and that is it. It would be great if you could do a hybrid of the two or just be able to load the e-coupons to your card instead of the limited offers currently available. I am a die hard Raleys fan, but honestly feel like Safeway has a better rewards/coupon system right now. Love Raleys but personally saving less this way.

  Comment Number: 5370
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How will the contributions to our schools be calculated? Will it be at a similar level to the Quality of Life program? And will there be reporting available to the schools?

  Comment Number: 5371
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What's the deal with two different lists: My Accepted Offers List and My Current List? And how come the Accepted Offers List indicates my price as accepted, however the Current List just lists items added without indicating the advertised price?

  Comment Number: 5373
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This program is nothing like Safeway Just for U. The Safeway program allows you to add all coupons etc you would normally cut out of the paper and online. Raley's card is only " Raley's Specials" it seems it was all just big hype and they did nothing new... headed back to Safeway! Much more economical!

  Comment Number: 5375
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What is the difference between the Quality of Life Card and the Something Extra Card?Can you use both of them?

  Comment Number: 5376
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Can I use the card at the store that was not on the list?

  Comment Number: 5378
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I dont want to carry an extra card or remember my account # or have to write it down and dig it out to provide the cashier. Can we provide our telephone # for the discounts?

  Comment Number: 5379
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Tmatsuyama - You can choose whatever number you want to be your account number..

  Comment Number: 5380
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trathbun - you will need to link the cards. You can do that here: http://www.raleys.com/www/scrip_home

  Comment Number: 5381
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robertpalgon and gbmorgan - you can find a nice explanation of the new program here: http://www.raleys.com/www/feature/legal.jsp?featureid=2635714

  Comment Number: 5382
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berries2 and Swartzroping - our program is only just starting - keep your eyes peeled for more offers, tailored to the way you shop. Plus, you earn points towards rewards that you'll be able to use on free groceries..

  Comment Number: 5383
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robertpalgon - Available offers are the personalized choices and offers based on what you buy. Accepted offers are the available offers you've selected and added to your card.

  Comment Number: 5384
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I would like to add Folsom Lake Community Concert Association to your list of eligible organizations. What do I need to do?

  Comment Number: 5385
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I use the Raley's E-cart service, since I have great difficulty in walking (and oh-my-stars-and-bars, Thank you for that great service). How do I add my "accepted offers" to the e-cart list?

  Comment Number: 5389
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Purchased $75 of items yesterday. Clerk didn't ask & I didn't remember to remind him of membership. Is it possible to get SE points credit after the end of transaction?

  Comment Number: 5391
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I totally agree with comment 5370. We are getting less offers with this program than the ecoupon/Friday freebie program. It's been pretty disappointing so far.

  Comment Number: 5393
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Our store said we could combine the 'Something Extra" with the "Quality of Life" card. How do we do that?

  Comment Number: 5394
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I would like to designate my local high school for extra credit but it doesn't show up on the list to choose from because it has a different zip code than my residential zip code. I tried typing in the high school name but it didn't work. How can I designate it?

  Comment Number: 5397
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Are the offers one time use or unlimited use before expiration?

  Comment Number: 5399
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I still want to support my local high school like I did with my Quality of Life card. Are the 2 Raleys cards linked so that the highschool still receives a % of my purchases? Or do I have to use my QoL card to benefit the school?

  Comment Number: 5400
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Very frustrating site -- I sign in, make a list, but then can't find a link to the list. You give me my "favorite" starting dept (produce), but if I pick a dept like grocery and page to the bottom I have to page to top to get to link to the list again. I go to Home page and am asked to sign on again. This site needs user friendliness testing ASAP (an area where I worked for 25 years as analyst and programmer). The printed list I somehow found last week had no prices, and was a plain text list only, single spaced with no room for markups/notes to be added by hand (which is what I want a printed list for, rather than try to read my phone in the store). Improve please, this takes too long to navigate and does not bespeak Quality nor seriousness as an interface to your customers.

  Comment Number: 5404
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To combine your Quality of Life card or sign up for Extra Credit, head to raleys.com/extracredit where you will have the opportunity to sign up.

  Comment Number: 5406
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For your own protection, we cannot answer questions about your account on this page. For questions on your point totals, please contact our Raley's Service Center by phone at (800) 925-9989or online here, where we can answer your questions 7 days a week: https://www.raleys.com/cfapps/contact/contact.cfm

  Comment Number: 5407
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We're sorry that some of you are disappointed in the new program. Remember: the more you shop, the more we can target the offers to the things you like and buy.

  Comment Number: 5408
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Robynmcburney - All eligible organizations that were active in Raley’s previous scrip program, Quality of Life, were automatically enrolled into Extra Credit. New organizations wishing to participate can apply by contacting Raley’s Service Center at service@raleys.com

  Comment Number: 5409
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turboman7 - it depends on the offer. The offer is marked with the limit, if there is one.

  Comment Number: 5410
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To the person who asked about using their Extra Credit at a different location - SE and Extra Credit are good at all stores, not just limited to your "home" store.

  Comment Number: 5411
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egroeg - it depends on the offers. The more often you shop, the more you'll see personalized offers. Items in the store that have extra points change every week, and are marked in store with extra points signs.

  Comment Number: 5412
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calnative - For your own protection, we cannot answer questions about your account on this page. For questions on your point totals, please contact our Raley's Service Center by phone at (800) 925-9989 or online at https://www.raleys.com/cfapps/contact/contact.cfm where we can answer your questions 7 days a week

  Comment Number: 5413
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I'm not getting email notifications about my offers or specials - did that stop?

  Comment Number: 5417
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How do I tie this to the Quality of Life card? I still want those contributions going to the Boy Scout Troop.

  Comment Number: 5433
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I can not figure out where I sign up to donate to Napa Valley Swim team. Can you advise?

  Comment Number: 5440
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Two weeks in a row with no offers. Why sign up? Why punch in your number each week? Why bother?

  Comment Number: 5451
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So, there are to be no negative comments here, I see. Two weeks with no offers. Why bother signing up? Why bother entering your number at the register? A totally useless program!

  Comment Number: 5455
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How can I track my coffees, to know when I get a free one?

  Comment Number: 5456
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Seen this asked twice but no answer yet - clerk forgot to ask for card when I checked out the other day, how/where do I enter my receipt info to get credit for that purchase?

  Comment Number: 5461
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We hope you'll continue to shop with the new program - the more you shop, the more we learn to provide you with customized offers instead of one-size-fits-all offers. Additionally, you earn points every time you shop towards a voucher you can use on free groceries every quarter..

  Comment Number: 5464
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i log in and cannot seem to get any available offers. any suggestions?

  Comment Number: 5468
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how do I opt out of your program...

  Comment Number: 5469
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Cathy - we are sorry to hear that. If you contact us at service@raleys.com or (800) 925-9989, we'd love to answer your specific questions.

  Comment Number: 5541
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I just got something extra rewards for $6 to use on my next shopping trip, but it didn't work. Did I have to do something to activate it? It's already been accepted through my offers

  Comment Number: 6397
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We are very sorry you had an issue! Please email us at service@raleys.com or call 800-925-9989 to reach an agent who would be happy to look into the issue! - Jessica, Raley's Service Center

  Comment Number: 6409
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