Raley’s Launches New Customer Loyalty Program


Media Center: Press Release: 
Raley's Launches New Customer Loyalty Program
“Something Extra™” Designed to Give Raley’s Customers More Value and A Personalized Shopping Experience

WEST SACRAMENTO, Calif.  (September 26, 2012) – Raley’s Family of Fine Stores is launching a new customer rewards program today designed to provide its shoppers with a personalized shopping experience.

Raley’s created the program with its strategic marketing partner, dunnhumbyUSA, which is based on data analysis, vendor partnerships, customer communications and the consistent delivery of tailored promotions for its members. Customers will earn 1 point for every $1 spent on eligible products at Raley’s, Bel Air and Nob Hill Foods.  Points will be awarded to customers in the form of quarterly rewards vouchers that can be used toward savings on a future purchase. The program also delivers personalized offers based on customers’ purchase history and personal preferences.

“Something Extra™ has been more than three years in the making and was specially designed to improve the shopping experience of our most loyal customers,” said Mike Teel, Raley’s President & CEO.  He added, “By learning from our customers’ shopping preferences, Something Extra™ will deliver customized offers on the products they purchase most, which will make their shopping experience easier and more satisfying. As our customers continue to engage in Something Extra™, we will evolve and grow the program to respond to their needs.”

Something Extra™ is not a traditional loyalty program like those offered at many retailers which only offers a two-tiered pricing system – one price for club members and another price for all customers. Shoppers at Raley’s, Bel Air and Nob Hill Foods who choose not to enroll in Something Extra™ will continue to be able to take advantage of sales prices, Raley’s Dailies and other in-store sales promotions.

“As this program is launched, we will continue to enhance it to ensure we provide our shoppers with the most modern, personalized food shopping experience in the grocery industry which will deliver great personalized benefits along with the quality meats, produce and customer service we are renowned for,” said David Palmer, Raley’s Vice President of Marketing & Consumer Relationships.

There are a variety of ways customers can enroll in Something Extra™ including signing up in stores, enrolling online at Raleys.com or on their mobile device.  Each store will have Store Ambassadors on hand who are experts on the program and will assist customers with enrollment questions and information so that no delays occur at the check stands. The program launches today in each of the company’s 120 Raley’s, Bel Air and Nob Hill Foods stores. 

About Raley’s Family of Fine Stores:
Raley's is a privately-owned supermarket chain with headquarters in West Sacramento, CA. The company operates 128 stores in Northern California and Nevada under four banners: Raley’s, Bel Air, Nob Hill Foods and Food Source. Raley’s was founded in 1935 by Tom Raley and is a major grocery chain best known for high-quality products, fresh produce, fine meats and outstanding customer service. The family-owned and operated company was named the No. 1 supermarket chain in the nation three consecutive times by readers of Consumer Reports magazine, and most recently, ranked among the top 10. Raley’s strives to make its customers’ lives easier and better by delivering a personalized food shopping experience. For more information, visit www.raleys.com.

About dunnhumbyUSA
dunnhumby is the leader in personalizing the world's experience of retailers and brands. Analyzing data from over 350 million people in 28 countries, they help companies put customers at the center of every decision. dunnhumby uses their insight to improve customers' experience of stores and communications to earn their lifetime loyalty. Their work with some of the world's biggest retailers and brands has demonstrated that companies, which deliver value to customers through personalization, become and stay their customers' first choice. This strategic approach to putting the customer first in business improves their clients' like-for-like sales and profit margins – or, put simply, their brand value. dunnhumbyUSA is a joint venture of The Kroger Company and London-based dunnhumby. Employing more than 1,900 people in 30 offices in Europe, Asia and the Americas, dunnhumby serves a prestigious list of companies including The Kroger Co., Tesco, Coca-Cola, General Mills, Kimberly-Clark, Macy's, Panera Bread Company, PepsiCo and Procter & Gamble. dunnhumby also includes the word-of-mouth marketing experts BzzAgent and price optimization company KSS Retail. For more information, visit www.dunnhumby.com.


For Media Requests:
Please call Nicole Townsend at
(916) 373-6209 or email at ntownsen@raleys.com.
Customer Concerns and General Inquiries:
Please call our Raley's Service Center at (888) 221-9762 or via email at service@raleys.com

 
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