Raley’s Family of Fine Stores Targeted in Cyber Attack


Media Center: Press Release:  Raley's Family of Fine Stores Targeted in Cyber Attack
Customers Alerted; Investigation Underway

Raley’s Family of Fine Stores has recently discovered that a portion of its computer network systems may have been the target of a complex, criminal cyber attack.

The company immediately initiated an investigation to determine whether cyber criminals may have obtained customer credit and debit card information. At this time, the company has not confirmed any unauthorized access to payment card data, but its investigation remains ongoing. Raley’s does not believe that debit PINs, could have been accessed.

We do not collect Social Security or drivers’ license numbers in association with payment card transactions.

The company has taken a series of immediate steps to enhance the security measures already in place to protect customer data. The company is confident that customers can continue using their payment cards in its stores.

“Our customers’ peace of mind is our top priority. We take protecting our customers’ privacy seriously and sincerely regret any inconvenience that the attack on our network may have caused,” said Mike Teel, Raley’s President & CEO. “We are working around-the-clock to gather details to determine the extent of any possible compromise of customer information.”

Raley’s has a dedicated response team available to answer customer questions and is providing customers updates as they become available at www.raleys.com. The company encourages customers who have used credit and debit cards at Raley’s, Bel Air, Nob Hill Foods, Food Source stores or Aisle One fuel stations to take the following steps to protect their accounts:

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1. Check and monitor your bank and credit card statements for evidence of unauthorized transactions.

2. Contact your bank or credit card company if you identify suspicious charges.

3. Know that cardholders are not held responsible for fraudulent charges made by unauthorized parties if reported promptly to the card issuer.

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Customers can reach Raley’s dedicated response team from 7 a.m. to 9 p.m. every day.

Phone: 800-925-9989

Website: www.raleys.com

For more information, see our customer fact sheet on cyber attacks.
 


For Media Requests:
Please call Nicole Townsend at
(916) 373-6209 or email at ntownsen@raleys.com.
Customer Concerns and General Inquiries:
Please call our Raley's Service Center at (888) 221-9762 or via email at service@raleys.com

 
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