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Temporary In-Store Policies

Staffing & Inventory

We are maintaining normal business hours to meet the needs of our customers and communities. We have hired over 750 new team members to keep our stores running smoothly and help us meet growing customer demands both in-store and online and have significantly expanded our Service Center team, allowing us to improve response times on customers’ calls, emails and social media posts.

We have instituted temporary purchase limits on a small number of products with the greatest demand, such as eggs, water, fresh packaged chicken and select paper products.

Social Distancing

We are limiting capacity based on square footage, monitoring the number of people in the store at one time and asking all customers to enter and exit through one door. We are managing social distancing at our checkstands with new signage and marks on the floor to denote where customers should stand in the queue. We are also asking customers to be self-aware and keep 6-feet of distance from other customers throughout other departments in store. 

Other Safety Measures

We have increased the frequency of our already stringent sanitation standards, especially on frequently touched hard surfaces, to create as safe a shopping experience as possible. We have increased the amount of sanitizing cart wipes at each store entrance and hand sanitizer stations in food service departments and at checkstands. We have installed check stand and pharmacy protective shields in all stores.

Our team members are using handheld sprayers with antibacterial all-purpose cleaner to disinfect grocery carts between customers.

We have temporarily closed all self-serve offerings, including hot food bars, salad bars, bulk bins and bakery cabinets. All food and product samplings and tastings have been suspended. Indoor and outdoor café seating is temporarily unavailable.

We have increased security in our stores – this includes increasing the hours for existing contracted security, hiring off-duty police officers and asking local police departments to patrol our stores and parking lots as frequently as possible. We have also created a new position – Social Distancing & Cleaning Marshall – in all stores to enforce our updated policies and procedures.

We ask that if you have a fever or cough, you do not enter the store. 

As of 4/16, we are requiring all team members to wear a mask or face covering while working. We have provided all team members with face coverings.

Pharmacy Curbside Pickup

In an effort to minimize traffic in-store and support social distancing guidelines, for our pharmacy patients, we have introduced curbside pickup and are trialing delivery for prescriptions in select locations. To find your local pharmacy, visit our Store Locator.

Please contact your local Pharmacy team via phone to make this request and schedule your pickup.

We have installed pharmacy counter protective shields in all stores.

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