Online Shopping Just Got Easier!

We’ve improved our online shopping experience to make getting the groceries you want even easier. 

Now you can select substitutions at checkout.

We implemented a new feature to help you get everything you want. Immediately after placing your order, you can now select preferred backup products if items in your order become unavailable. 

1. Place your order online at raleys.com 
2. Review your cart and click “Checkout” when you’re ready 
3. Select your pickup or delivery timeslot and click “Place Order” 
4. Review backup product options. Select a backup product or click “Refund” to be refunded if anything is unavailable 

In the example below, you could “Replace” the zucchini squash with yellow squash, and your Raley’s Personal Shopper would make that substitution. If you didn’t want any of the suggested backup items, you could choose to get a “Refund” on the out-of-stock item instead. 

Automated text messages put convenience at your fingertips. 

We’ve also implemented a new automated text messaging feature that allows you to easily approve or deny any alternative products as your Personal Shopper gathers your groceries: 

1. Place your online order at raleys.com. Be sure your mobile phone number is saved in your Profile
2. Relax as your Personal Shopper builds your basket
3. You’ll receive an automated text when your Personal Shopper begins selecting your items 
4. Text “Y” to accept the suggested replacement or text “N” to get a refund 
5. If one of your items is unavailable, you’ll receive a text message and a suggested replacement item 
6. If you have any questions or concerns, reply HELP for help, STOP to opt-out or call your Personal Shopper or the Raley’s Service Center for assistance