We Respect Your Privacy
Last updated January 1, 2023
In this age of information, you value your privacy more than ever before, and so does Raley’s. You deserve to know how Raley’s treats your private information gathered on these websites, at our stores and from any other sources. We encourage you to read these paragraphs so that you can learn more about Raley’s privacy policy.
BY USING RALEYS.COM, NOBHILL.COM, SHOP.RALEYS.COM, PHARMACY.RALEYS.COM, FOODFORFAMILIES.ORG, OR ANY OTHER WEBSITE OR SOFTWARE APPLICATION HOSTED BY RALEY’S OR RALEY’S AFFILIATES (collectively, “RALEY’S FAMILY OF STORES WEBSITES”), YOU AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT USE THE RALEY’S FAMILY OF STORES WEBSITES.
BY ENTERING AND SHOPPING AT OUR STORES, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT ENTER OR SHOP AT OUR STORES.
INFORMATION COLLECTION AND USE
Raley’s and its affiliated companies are the sole owners of the information collected at our stores and on Raley’s Family of Stores Websites. We collect personal information from our customers at store and from our users at several different points on our websites. Less frequently we collect personal information from outside sources, such as law enforcement, public website search engines and your posts on public social media. This privacy policy describes your rights regarding your personal information collected by Raley’s and how to exercise your privacy rights.
Registration or enrollment
You can browse the websites without registering or enrolling, but you will need to complete a registration or enrollment form to take advantage of certain features, such as loading Something Extra coupon offers. By providing us with personal information that you offer voluntarily or that we solicit, you consent to our use of your information in accordance with our privacy policy and applicable laws and regulations. To use some of the features of our websites, you must first complete a registration or enrollment form and create a user name and password. During registration or enrollment, you are required to give contact information (such as name and address or email address). We may use this information to contact you about the services on our sites in which you have expressed interest and about products and special offers from our stores. After you submit a completed registration or enrollment form, you may receive a communication acknowledging our receipt of the registration or enrollment.
You can modify your registration or enrollment information anytime. Simply Sign In, click Manage Your Account and edit whatever information you wish. Do not share your password with anyone. Other than on the Raley’s Family of Stores Websites, we will never ask you for your password.
Orders
If you purchase a product or service from us online, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date). When you enter your credit card number on our order form, we encrypt it using transport layer security (TLS).
We use this information for billing purposes and to fill or deliver your orders or both. If we have trouble processing an order, we will use this information to contact you.
After you submit a completed order form, you may receive a communication acknowledging our receipt of the order.
Job Applicants and Team Members
If you apply for a job on our site, we require that you provide certain personal information, including your name, address and phone number. After you submit a completed job application, you may receive a communication acknowledging our receipt of the application. This information is necessary to process your application and to contact you. When you enter your personal information on our job application form, we encrypt it using secure transport layer security (TLS).
As a Team Member, we need to collect and use your personal information for a variety of business reasons including processing your pay, complying with law, and providing benefits. Go to https://www.raleys.com/about/careers/applicant-and-team-member-notice-at-collection, or click here to see our Applicant and Team Member Notice at Collection.
Prescription Refills
If you request a refill of your prescription on-line, we require that you provide certain personal information, including your last name, birth date, and prescription number. This information is necessary to process your refill. This personal information is subject to the terms and conditions of our pharmacy’s Privacy Notice, which is available on the raleys.com/pharmacy web page, at your Pharmacy, or you can click here to go directly to our pharmacy’s HIPAA Privacy Notice.
Surveys, Sweepstakes and Contests
From time to time, we may provide you the opportunity to participate in voluntary surveys, sweepstakes or contests on our site. If you participate, we may request certain personal information from you. Participation in these surveys, sweepstakes or contests is completely voluntary and you therefore have a choice whether to disclose this information. By providing us with personal information that you offer voluntarily or that we solicit, you consent to our use of your information in accordance with our privacy policy and applicable laws and regulations
Vendors
If you are a prospective or actual Vendor of Raley’s, or an employee of such a Vendor, we may collect personal information in order to conduct business with you. Go to https://www.raleys.com/vendors/vendor-notice-at-collection/ or click here to see our Notice At Collection for vendors and prospective vendors.
CHILDREN
We do not knowingly collect personal information from, nor are our websites intended for or directed to, children under the age of thirteen. In order to comply with the Children’s Online Privacy Protection Act, we ask parents to not allow their children under the age of thirteen to provide any personal information on this website. If children under the age of thirteen provide any personal information on our website, their parents or legal guardians should contact us at 800-925-9989 to have this information removed and to unsubscribe their children from any marketing communications from us.
USES OF INFORMATION
We use the information we collect when you visit different sections of our websites to help make our sites, products and services more useful to you. For example, one section of our website may ask for a ZIP Code to help you identify store locations near that ZIP Code or to provide information to you about savings or special offers available in that vicinity.
If you are ordering products or services, your order information will be used and disclosed by Raley’s or its affiliated companies for billing and shipping purposes and to fill or deliver your orders or both.
If you are applying for a job, your application information will be used and disclosed by us, in connection with the application and hiring process. The application information can be used to assess your suitability for employment with Raley’s or its affiliated companies, conduct background investigations or verify information about you, conduct applicant and employment-related statistical evaluation and record keeping, and comply with legal obligations or respond to legal claims.
Your registration or enrollment information may be used to contact you about the services on our sites in which you have expressed interest.
COMMUNICATIONS FROM RALEY’S
Special Offers and Updates
If you have completed a registration or enrollment form, we will send you information about your account, products, promotions, services, and personalized offers.
Customer Service
Based upon the personal information you provide us, we may send you a welcoming email to verify your user name and password. We will also communicate with you in response to your inquiries and to provide the services you request. We may communicate with you by email, direct mail, telephone, SMS, text, chat or social media.
INFORMATION DISCLOSURE
We disclose your personal information with certain service providers and contractors for limited purposes, including but not limited to, filling customer orders, offering certain products and services in connection with our websites, delivering customer orders to customers, communicating with customers, providing customer service, enhancing and improving customers’ shopping experience, administering or facilitating surveys, sweepstakes or contests, offering targeted marketing communications to customers that opted-in to receive such communications, enabling access to our partners’ websites (for example, Online Shopping), providing a personalized shopping experience, booking community rooms in our stores, preventing fraud, and completing payment method processing. We may disclose aggregated demographic and statistical information with these partners. This aggregated demographic and statistical information that we disclose with these partners is not linked by us to any personal information that can identify any individual person.
We did not sell your personal information in the preceding twelve months.
We did not share your personal information with Third Parties (as defined by the California Consumer Privacy Act of 2018) in the preceding twelve months.
We may have disclosed your personal information to Service Providers or Contractors (as defined by CCPA) for Business Purposes (as defined by the CCPA) in the preceding twelve months. Our written contracts require our Service Providers and Contractors to meet the requirements specified in the CCPA, including, but not limited to, agreeing to use any disclosed information only for the purpose of performing the services specified in the contract.
We did not use or disclose to a Service Provider, Contractor, or anyone else, your Sensitive Personal Information (as defined by the CCPA) for purposes other than what is permitted by California law, and never to infer characteristics about you.
Categories of Personal Information Collected, Sources, Business Purposes and Service Providers
Go to the Notice at Collection for Customers below or click here to see a chart that shows the categories of personal information we may have collected about you in the preceding 12 months and, for each category of personal information, the categories of sources from which we may have collected personal information about you, the business purposes for which the personal information may have been collected, and the categories of Service Providers and Contractors with whom the personal information may have been disclosed. We do not have personal information about many of our customers. For example, if you walk into our store, make a cash purchase, do not participate in our Something Extra Program and throw away your receipt, we usually would not have enough personal information about you to identify you, even if our cameras captured your image when you entered our store.
Legal Exemptions
We reserve the right to retain and disclose your personal information as required to comply with federal, state or local law; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; to cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; to exercise or defend legal claims; or when we believe that disclosure is necessary to prevent harm or injury. We reserve the right to not disclose to you, and to not delete, personal information where compliance with your request would violate an evidentiary privilege. Nothing herein shall prevent us from providing your personal information to a person covered by an evidentiary privilege as part of a privileged communication. We reserve the right to collect, use, retain, sell or disclose aggregate consumer information. We also reserve the right to collect, use, retain, sell or disclose consumer information that is deidentified. Personal information does not include publicly available information from government records, lawfully obtained, truthful information that is a matter of public concern, information that a business has a reasonable basis to believe is lawfully made available to the general public by you or from widely distributed media, information made available by a person to whom you have disclosed the information so long as you have not restricted the information to a specific audience, de-identified or aggregated information, or other information specifically exempted by California law (such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other sector-specific privacy laws, including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the California Financial Information Privacy Act, and the Driver’s Privacy Protection Act of 1994).
CONTROLLING MARKETING COMMUNICATIONS
We may from time to time send you email messages, SMS, text messages or other forms of marketing communications describing new items, featured merchandise and great values. You can choose to stop receiving any marketing emails from us at any time by following these steps:
Email:
- Click the “Unsubscribe” link at the bottom of any email communication from Raley’s. You will be taken to your subscription center page
- Select or deselect your preferences
- Click “Update”
Text Message:
- If you would like to be removed from receiving text messages from Raley’s, text STOP to 765-765 to opt-out. After texting STOP to 765-765, you will receive one additional message confirming that your request has been processed.
- Texts relating to delivery or other services may come from a Service Provider of Raley’s. Service Providers may provide you with a short code and other information to opt-out from receiving text messages for their services; please follow those instructions to opt-out of Service Provider texts.
Please allow up to 10 days for us to process your request. Even when you elect not to receive marketing emails, you will continue to receive certain emails from us to: confirm any purchases you make on the websites, disclose other information about your order, respond to your customer service inquiries, and answer any other questions you may have about our websites. In addition, we may also need to send operational emails to inform you of any changes to the websites that might affect your personal information or your access to services. You will receive service and reminder emails if you register or enroll to use certain services offered by our stores, such as the Pharmacy Refill Prescriptions Online service.
If you would prefer to stop receiving other forms of marketing communications from us, please follow the directions on the marketing materials or contact the Raley’s Service Center at 800-925-9989.
LOG FILES
As is true of most websites, we gather certain information automatically and store it in electronic log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer the sites, to track users’ movements around the sites and to enhance the experience of our customers on our websites. Unless you are a Something Extra Member, we do not link this automatically collected data to your name, address, email address, telephone number, or other information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably be linked, directly or indirectly, with you.
UNIQUE IDENTIFIERS AND OTHER COMPUTER OR DEVICE INFORMATION
A unique identifier is a persistent identifier that can be used to recognize a computer or other device capable of connecting to the internet, directly or indirectly, over time and across different websites. IP addresses, cookies, beacons, local webstorage and pixel tags are all examples of unique identifiers, although IP addresses can be subject to change by your ISP, if you are using different wireless networks, or if you change your router or your internet service provider (ISP). A cookie is a small text file that is stored on a user’s computer or other device in association with an internet browser for record-keeping purposes. We use cookies and other unique identifiers on this site. Visitors to our websites are sent cookies to keep track of their browsing patterns and build up a user profile.
We use both session cookies and persistent cookies. We use session cookies to make it easier for you to navigate our sites. A session cookie expires when you close your browser.
In addition, a user who has clicked on an advertisement on another website that links to Raley’s Family of Stores Websites may be sent a persistent cookie that allows us to analyze advertising effectiveness and manage our relationship with the referring website. A persistent cookie remains on your device in association with an internet browser for an extended period of time. You can remove persistent cookies by following directions provided in your browser’s “help” feature.
Persistent cookies are used to customize the content of certain sections of the websites and enable us to track and target the interests of our users and to enhance the experience on our websites. For example, we may set a persistent cookie to store your preferred store locations for weekly ads and promotions, so you don’t have to enter it more than once.
If you reject cookies, you may still use our sites, but your ability to use some areas of our sites, such as easier access to offers, will be limited.
We also collect certain technical information from your computer or device each time you request a page during a visit to Raley’s Family of Stores Websites. This information may include your IP address, your computer or device’s operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to the website.
We also contract with service providers to obtain: data collection and reporting services regarding our customers’ activities on the websites; tracking and measuring performance of our marketing efforts and your response to our marketing efforts; and the delivery of relevant marketing messages. These service providers may use cookies and Web beacons (1 x 1 pixels), and may receive information about your browsing and buying activity on the websites. Your name, address, email address, or credit card number will not be received by or disclosed to these service providers. If you do not want your computer or device’s unique identifier used to serve ads to you, you can change the settings of your browser to reject cookies.
In order to provide you with control over the use of cookies and tracking technologies, our website includes a Consent Manager. The Consent Manager allows you to opt out of certain features and, depending on your choices, will remember your options if you access our website again through the same device and browser.
PRIVACY RIGHTS FOR RESIDENTS OF CALIFORNIA
If you are a California resident, you have the following rights with respect to personal information about you:
Right to Notice at Collection
This privacy policy informs you of the categories of personal information that may be collected from you and the purposes for which the categories will be used, at or before the time of collection of your personal information. For example, at the front door of our California stores, we have a sign that informs you that portions of our store have cameras that may record images of the store, as well as the people and other subjects in the store. Go to the Notice at Collection for Customers below, or click here, to see a chart that shows the categories of personal information we may collect about you and, for each category of personal information, the business purposes for which the personal information may be collected.
Right to Know about Personal Information Sold or Shared
We did not sell or share your personal information with Third Parties (as the underlined terms are defined by the CCPA) in the preceding twelve months.
Right to Limit the Use of Your Sensitive Personal Information
You have the right to restrict how your Sensitive Personal Information is used and disclosed, subject to certain uses permitted by California law (such as when the use is necessary for the performance of the services requested). We did not use or disclose your Sensitive Personal Information (as defined by the CCPA) for purposes other than what is permitted by California law.
Right to Know about Personal Information Collected and Disclosed
You have the right to request that we disclose what personal information we have collected, used, and disclosed in the preceding twelve months.
Right to Request Deletion of Personal Information
You have the right to request the deletion of your personal information collected or maintained by us.
Right to Request Correction of your Personal Information
You have the right to request that inaccurate personal information about you be corrected.
HOW TO EXERCISE YOUR PRIVACY RIGHTS
In order to exercise your privacy rights as specified above you can make your request via our webforms:
- To exercise your right to Know, click here
- To exercise your right to Delete, click here
- To exercise your right to Correct, click here
You can also make your request by calling Raley’s Service Center at 800-925-9989.
Verifying Requests
For security purposes, we will verify your identity by using the pieces of information you provide when you submit your request. If applicable, you may be asked to verify that you are the owner of the SomethingExtra account associated with your information by signing into the account and following the directions provided. If you are a Team Member or Former Team Member, we may contact you for additional information in order to verify your identity.
Authorized Agents
You may designate an agent to exercise your rights under CCPA by calling Raley’s Service Center at 800-925-9989 and requesting a copy of the CCPA Authorized Agent Form. Instructions are provided on the form. In lieu of our form, a valid Power of Attorney, along with a statement of what rights are being exercised can be faxed to our Privacy Office at 916-371-1323.
NON-DISCRIMINATION
Except as allowed under the law when we offer financial incentives, we will not discriminate against you because you exercise any of your privacy rights described above, whether by: denying goods or services to you; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services to you; or suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
We offer financial incentives through our Something Extra Program in exchange for the collection and retention of personal information. We offer a different price, rate, level and quality of goods and services to Members of the Something Extra Program.
NOTICE OF FINANCIAL INCENTIVES FOR SOMETHING EXTRA MEMBERS
The Something Extra Program offers price and service differences and financial incentives to the Something Extra Members (“Members”). You will need to complete an enrollment form and agree to the Something Extra Terms and Conditions and this privacy policy to take advantage of the Something Extra Program. You may enroll at participating Raley’s, Bel Air and Nob Hill Foods stores, online at https://www.raleys.com/something-extra or click here, or by calling the Raley’s Service Center at 1(800) 925-9989. You may withdraw from the Something Extra Program at any time by calling the Raley’s Service Center.
When you sign up for Something Extra, you allow us to collect and retain personal information about you and your transactions with us. This collection and retention of data allows us to provide you with a more personalized shopping experience. For instance, if you choose to provide your birthday information in your Something Extra profile, we may give you free birthday treats and coupons for items you may use to celebrate. When you choose to use your Something Extra Number or Card at checkout at participating Raley’s, Bel Air and Nob Hill Foods stores or on raleys.com, we collect personal information about your transaction and use that information to provide special pricing and offers on items you might be interested in. Using your Something Extra Number or Card at checkout also allows us to track your spending and reward you with points. You earn points based on the items you buy at participating stores or at raleys.com.
We are allowed by law to offer financial incentives, and price and service differences to you if the differences are directly related to the value provided by your data. The personal information that you provide when you enroll in Something Extra and the information you continue to provide at checkout or by shopping online provides value to us. We offer more discounts, promotions, and rewards to Members who shop more frequently, who spend more with us, or both. Each Something Extra Member’s data provides differing value. We do not value each Member’s data equally as the dollar amount spent with us and the volume and nature of the transaction data forms the basis for offering the financial incentive, and price and service difference.
Our reasonable, good faith method to calculate the value of Something Extra Member’s data for our financial incentive program is the revenue generated from the retention of the Member’s personal information. In rough numbers, we multiply 1% against each eligible dollar spent by a Member to determine the value of that Member’s data in Something Extra Dollars and we return that 1% to the Member on a quarterly basis as described in the Terms and Conditions of the Something Extra Program.
Our reasonable, good faith method to calculate the value of Something Extra Member’s data for price and service differences is the lowered cost of goods we receive from the retention of the Member’s personal information. For example, we may have a vendor of potato chips that wants us to offer a coupon to Something Extra Members that buys that vendor’s potato chips. We do not sell or share personal information to the vendor, but we agree to place the coupon offer in the Something Extra Accounts of Members we know have purchased the potato chips in the past because they have allowed us to retain their transaction history. When the Member uses the coupon offered, we receive a lower cost of goods for that item from the vendor and the Member gets the discount on the purchase. It is not possible to ascertain the exact value of each Member’s data for price and service differences because vendor coupon offers vary and change depending on the goals of the vendor’s marketing efforts.
Go to the Notice at Collection for Customers below or click here to see a chart that shows the additional categories of personal information that are implicated by participating in the Something Extra Program.
Go to https://www.raleys.com/something-extra/terms-and-conditions/ or click here to see the full detail of the Terms and Conditions which apply to Something Extra Members.
LINKS TO OTHER SITES
Our websites contain links to other sites that are not owned or controlled by Raley’s and its affiliated companies. Please be aware that we, Raley’s and its affiliated companies, are not responsible for the privacy practices of such other sites and the privacy polices of such other sites control any activity or transactions you conduct therein.
We encourage you to be aware when you leave our sites and to read the privacy policies of each and every website you link to that collects personal information. For example, you have left our websites when you click on the links to Careers, Pharmacy Refills and other similar links.
SECURITY
The security of your personal information is important to us. When you enter certain sensitive information (such as credit card number) on our order or job application forms, we encrypt that information using secure transport layer security (TLS). If your browser is capable of TLS, your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
Your personal information is protected by the password you created when you completed the registration or enrollment form at our website or by another password you created after changing a previous password. Keep your password confidential. No representative of Raley’s will ever ask you for your password.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. But no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can send an email to webmaster@raleys.com.
BUSINESS TRANSITIONS
In the event Raley’s or its affiliates go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of its assets, or bankruptcy, your personal information will likely be transferred to a third party as an asset.
CHANGES IN THIS PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy policy here and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.
Material changes effective January 1 2023
We have changed this privacy policy to include additional rights for California consumers pursuant to changes to the CCPA that become effective on January 1, 2023. These changes include new rights relating to the sharing of personal information, correction of inaccurate personal information, and limiting the use of Sensitive Personal Information. We have made changes to our Notice at Collection for Customers to reduce redundancy, update business purposes, and to simplify categories of sources and service providers. We have also provided you with information pertaining to the length of time we intend to retain each category of personal information.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at service@raleys.com.
RALEY’S NOTICE AT COLLECTION FOR CUSTOMERS
Chart A shows the categories of personal information we may have collected about you in the preceding 12 months and may continue to collect about you from now on. “Personal Information” as defined in the CCPA, is information that identifies you, relates to you, or is reasonably capable of being associated with you, and includes “Sensitive Personal Information” as defined by the CCPA. For each category of Personal Information, Chart A identifies the categories of sources from which the Personal Information is collected, the business purposes for which the Personal Information is collected, the categories of Service Providers, Contractors, and other Entities with whom the Personal Information is disclosed, and the Retention Period identifying the length of time the Personal Information is maintained. If you are a Member of our Something Extra Program, in addition to the items on Chart A, we may have collected additional Personal Information that is identified on “Chart B – Something Extra Member Additional Notice at Collection” further below.
If you are an applicant, team member, or former team member, please refer to Charts C & D located in the Applicant and Team Member Notice at Collection, click here to be directed to those charts.
CHART A NOTICE AT COLLECTION FOR CUSTOMERS
*We do not sell or share with Third Parties as defined by CCPA, however, certain third parties may be a source of information when you have chosen to provide information to them or when they assist in preventing harm or fraud to us, you, our other customers or third parties.
*We do not sell or share with Third Parties as defined by CCPA, however, certain third parties may be a source of information when you have chosen to provide information to them or when they assist in preventing harm or fraud to us, you, our other customers or third parties.
*We do not sell or share with Third Parties as defined by CCPA, however, certain third parties may be a source of information when you have chosen to provide information to them or when they assist in preventing harm or fraud to us, you, our other customers or third parties.
*We do not sell or share with Third Parties as defined by CCPA, however, certain third parties may be a source of information when you have chosen to provide information to them or when they assist in preventing harm or fraud to us, you, our other customers or third parties.
*We do not sell or share with Third Parties as defined by CCPA, however, certain third parties may be a source of information when you have chosen to provide information to them or when they assist in preventing harm or fraud to us, you, our other customers or third parties.
If you are a Member of our Something Extra Program, in addition to Chart A Notice at Collection for Customers, we may have collected additional personal information about you in the preceding 12 months and may continue to collect additional personal information about you from now on as identified on Chart B.
CHART B SOMETHING EXTRA MEMBER ADDITIONAL NOTICE AT COLLECTION