Skip to Content

Something Extra FAQ

Answers to Your Questions About Something Extra

Account


What's the difference between Something Extra and other retail programs?

Our program is not a two-tiered pricing structure like some of our competitors. You will continue to enjoy the same high quality and value and the same ad prices whether you choose to participate in the program or not. Something Extra rewards you for being you-you just keep shopping as you normally would. As a Something Extra Member, you’ll get just that, a more personalized shopping experience as well as reward vouchers you can apply towards your next purchase.


How do I become a Something Extra member?

It’s easy and free. . 


Why do you need my email and/or mailing address?

Something Extra provides its members with Something Extra Dollars and personalized coupons via mail or email. Providing us with your contact information will allow us to reward you with more savings throughout the year.


Do I need to carry a Something Extra card?

No. When you shop, simply enter the Something Extra Number you created at checkout. However, cards are available upon request. Call the Raley’s Service Center at 1 (800) 925-9989.


Points


How do I earn points?

Every time you shop at a Raley’s, Bel Air or Nob Hill Foods, enter your Something Extra number or swipe your Something Extra card at checkout and you will earn one point for every dollar spent on eligible items. Also, watch your mailbox or inbox for extra point-earning opportunities.


How do I redeem my points?

At the end of each calendar quarter (March 31st, June 30th, September 30th, December 31st), your points will automatically be converted into Something Extra Dollars. Depending on the contact preferences you indicated on your account, you will receive your Something Extra Dollars via mail or email. You can redeem your Something Extra Dollars by shopping in-store.


Are certain items excluded from earning points?

Yes. Certain laws prohibit earning points on certain products. Exclusions include: lottery tickets, postage stamps, alcohol, tobacco, money orders and other in-store services, prepaid cards and select gift cards, fuel and fuel services, online shopping fees, and pharmacy items reimbursable by a state or federal government health care program. Eligible items purchased at our pharmacies and Aisle 1 Fuel Station convenience stores will earn points.


Can I combine earned points across all Raley’s, Bel Air and Nob Hill Food stores?

Yes. All points earned at any Raley’s, Bel Air and Nob Hill Foods using the same Something Extra number are combined. 


Do my points expire?

No. Points will be converted into Something Extra Dollars every three months. Any remaining points that are not converted into Something Extra Dollars will roll over to the next quarter.


Why did I not receive Something Extra Dollars?

You must have a minimum balance of 500 points available on your account to receive Something Extra Dollars. If you have a balance of fewer than 500 points at the end of each calendar quarter, your earned points will roll over to the next quarter and remain available on your account. You will not receive Something Extra Dollars for that quarter.

Also, you may not have received Something Extra Dollars due to your mailing or email address being incorrect or incomplete. If you believe you should have received Something Extra Dollars, please call the Raley’s Service Center
1 (800) 925-9989.


Can I get cash back on my Something Extra Dollars?

No. Something Extra Dollars must be used in their entirety upon redemption on eligible items.


Offers & Coupons


How do I receive personalized coupons?

The more you shop with us, the better we are able to provide you with coupons on the items you love to buy. Remember to check your email for special personalized coupons from Something Extra and find your offers on our online shopping platform. To load your coupons onto your account, simply click the “Clip” button and discounts will automatically apply at checkout.


What’s the difference between Something Extra offers and More For You coupons?

Something Extra offers are personalized coupons awarded to you based on how you shop. More For You digital coupons are additional savings offered by manufacturers and are not personalized based on how you shop.


Can I use my personalized coupons when shopping online?

Yes. Any offer clipped to your account will automatically apply whether purchased in-store or online.

However, only More For You digital coupons will show in your basket due to technology limitations. Clipped Something Extra personalized offers will apply once your order is processed at the store. All applicable offers and coupons will be reflected on your final receipt at pickup or delivery.


Where can I view my offers?

Login to your Something Extra account to view your offers and coupons. Additionally, you can view your offers via the Raley’s App. Download the Raley’s App for Apple. Download the Raley’s App for Android.


My offers don’t seem very personalized yet. Why?

To provide you with the utmost personalized offers, we have to first know what you like. The more you shop, the more we can learn about your preferences.


Can I redeem multiple coupons at the same time?

Unless otherwise noted on the coupon disclaimer, you may redeem multiple coupons at a time.


How do I save even more with coupons?

There are many ways to save more, especially when you opt into engaging with Something Extra online. Here are some ways you can enjoy even more savings:

More For You Coupons – Clip these manufacturer coupons digitally to load them to your account. They will apply at checkout.

Birthday Offers – Add you and your family members’ birthdays to your profile to receive birthday offers. Limit of 6 per account. Account holder plus 5 family members.

Fuel Rewards – Shop at participating Raley’s, Bel Air and Nob Hill Foods to earn fuel rewards. Check the bottom of your receipt for your earnings and redeem at one of our participating Aisle 1 fuel stations.

Ad Coupons – Keep your eye out for special coupons in our Weekly Ad.