eCart Frequently Asked Questions
About eCart Shopping & Ordering Payment & Pickup Delivery
Delivery

What region does the eCart delivery option cover?
eCart Delivery is currently only available in select zip codes in California and Nevada. Orders are hand-picked by our specially-trained eCart Personal Shoppers and delivered by FoodJets, a third-party delivery service.

To see if your zip code is eligible for delivery, visit shop.raleys.com, click the preference bar along the top-left, change your setting to 'delivery', and enter your zip code.

Does Raley's have plans to expand delivery options?
Yes, Raley's is committed to expanding our delivery service and new eligible zip codes are being added often. As always, our trained Personal Shoppers will hand-select your delivery order to ensure that you always receive personalized service and healthy, high-quality food.

How much does delivery cost?
All customers will receive FREE delivery on their first delivery order. After that, the delivery fee for participating zip codes is just $5.00 per order (a $15.00 value). Fees are subject to change.

Note: Personal Shopper Fees may apply: There is no Personal Shopper Fee for your first three eCart orders or any orders totaling $100.00 or more. All other orders under $100 have a Personal Shopper Fee of $5.95. Fees are subject to change.

Is there a minimum order amount?
No.

What is the timing of the delivery?
Orders must be placed at least 2 hours in advance and will be delivered within a 30 minute window selected by the customer. Please click "Reserve a Time Slot" to see the soonest available timeslots for delivery. Once your delivery order is placed, you will receive a text notification informing you when your delivery order is on its way.

How do I pay for my delivery order?
All delivery orders must be paid online during checkout. We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo.

Can I reserve my delivery time before I begin shopping?
You can select your delivery window at any time while placing your order by clicking "Reserve a Time Slot" from the Shopping Mode Bar in the upper left-hand corner. TIP: It's wise to reserve your preferred delivery window after you sign in but before you start your order. The window will be held for 30 minutes while you place your eCart delivery order.

Do I need to be present at the time of delivery?
Yes. In order to complete the order, we will need a signature acknowledging that you received the order.

Can I place a delivery order for someone else?
Yes. You will need to use the delivery address of the person you are ordering for when you complete your order details on the eCart website.

Can I tip my driver?
Drivers are not able to accept tips.

Are bags used for my order?
Most items (depending upon size) will be packaged in paper bags and sealed with a Raley's eCart sticker. We encourage you to reuse these bags whenever you visit a retail store. Bag fees, where applicable, may apply.

Can I order alcohol for delivery?
Alcohol and other age-restricted items are available for delivery in select locations. Orders containing alcohol require a valid government-issued photo I.D. and signature from someone 21 or older.

What if there is a problem with my delivery order?
Please contact our Raley's Service Center at (800) 925-9989.


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